Order Processing
At Kali Journeys, we aim to process and dispatch all orders as quickly as possible. Orders are usually processed within 1–3 business days after confirmation. You will receive an order confirmation via email or SMS once your order has been received.

Shipping Method
We use reliable courier services to ensure your order reaches you safely. All deliveries are handled by trusted logistics partners based on your location.

Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout before you place your order. Some locations may be eligible for free shipping during promotional periods.

Delivery Timeframe
Estimated delivery times vary by destination:

  • Local deliveries: 3–5 business days
  • International deliveries: 7–14 business days
    Please note that delivery times may be affected by holidays, weather conditions, customs delays, or other factors beyond our control.

Cash on Delivery (COD)
We only offer cash on delivery as the payment method. Please ensure someone is available at the delivery address to receive and pay for the order in full.

Delivery Attempts
If the courier is unable to deliver your package on the first attempt, they may attempt delivery again or contact you for rescheduling. Failure to accept the package after multiple attempts may result in cancellation.

Tracking Your Order
Once your order has been dispatched, you will receive tracking details via email or SMS (where available). You can use this information to monitor the status of your shipment.

Address Accuracy
Please ensure your shipping address is complete and accurate. Kali Journeys is not responsible for delayed or failed deliveries due to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages
If your order arrives damaged or does not arrive at all, please contact us immediately at [email protected]. We will investigate the issue and provide a resolution.

Contact Us
If you have any questions about our shipping policy, delivery times, or need help with an order, please reach out to us at:
Email: [email protected]